How to get your Product

We strive to ensure your satisfaction with every purchase from the Ospo Music Store. If you’re not completely happy, please review our return policy below:  

1. Digital Products:  Digital downloads are non-refundable once the download link has been accessed. If you encounter any issues with your digital product (e.g., corrupted files or incorrect items), contact our support team within 7 days of purchase for assistance or replacement.

2. Physical Products:  Returns or exchanges are accepted within 14 days of receiving your order. Items must be unused, in their original condition, and include all packaging and tags. Return shipping costs are the responsibility of the customer unless the product was damaged or incorrect upon arrival.

3. Steps for Returns:  Contact our support team at support@ospomusic.com to initiate a return or exchange. Provide your order number, details of the issue, and, if applicable, photos of the item. Once approved, you’ll receive instructions on how to return your item.

4. Refunds:  Refunds for eligible returns will be processed within 7 business days after we receive and inspect the returned item. Refunds will be credited back to the original payment method.

If you have any further questions about returns or refunds, please don’t hesitate to reach out to us at support@ospomusic.com. We’re here to help!